"A HECKLER IN THE AUDIENCE..."

    For those of us who speak for a living and facilitate, should we always presume there is what I call a "heckler" looming? I have been speaking in public for almost ten years now and I can remember my very first "heckler" experience and it almost did me in!  I expected going into this session, that all would love me being there or, the very least, be respectful... What is it they say about expectations... I remember leaving that session feeling so irritated with myself for having been affected and then having my confidence shaken.  I can still hear myself saying out loud in the car "how am I ever going to do that again and who needs this"  Oh... my ego was certainly driving that day! Now, ten years later, I feel grateful and somewhat comforted that these experiences are opportunities for learning and growth instead of ones that define us.

    I am sure you know where this story is going... Most recently, I was facilitating and had the "heckler" of all "hecklers"! As soon as I started my session, the "heckler" was born.  This individual's body language, tone of voice and expressions were angry, sullen and aggressive.  What was most interesting and ironic is that this person was there because they were seeking help. My role was to offer coaching, advice and assistance  to this group along with my colleagues.  Group dynamics are interesting and when you have someone who has a very negative attitude, it can be a great challenge to maintain cohesiveness. 

    Overall, the incident that took place with this person provided an opportunity to practice civility, respect, and acceptance, instead of judgment. On a professional level, I was conscious this was an opportunity to communicate my philosophy and honor my integrity.  After the session, which was almost three hours in length, I felt drained having this negative energy in my space.  Clearly, there will be more "hecklers" in my future to keep me on my toes!   If you are looking for other areas that I work in and help clients with, please feel welcome to visit my website at personal services for more information or to contact me personally.